To Report Abuse and/or Neglect

If you have Child or Adult Protective Services Concerns or Complaints you can call 540-665-5688 during normal operating hours, the Hotline number during and after normal operating hours or by clicking the Mandated Reporter Portal link below:

Child Protective Services - 800-552-7096 or Mandated Reporter Portal

Adult Protective Services - 888-832-3858

Linea Directa De Habla Hispana

Los afectados por la violencia que necesitan servicios en español pueden llamar al (888) 969-1825, las 24 horas del día, desde cualquier parte de Virginia. Todos los servicios de Latinos en Virginia Centro de Empoderamiento son gratuitos y confidenciales. 

Apply for Benefits Online or By Phone 

If you need to apply for Financial Assistance Programs you can apply online through Commonhelp (http://www.commonhelp.virginia.gov) or by calling 1-855-635-4370, Monday - Friday, 7 a.m. - 6 p.m.

If you have verifications or applications that need to be turned in you can use the following methods:

• Email documents to: mycase@fcva.us

• Fax eligibility documents to 540-665-5664

• Fax services documents to 540-535-2146

• During business hours, drop information in the Social Services drop box located in the main lobby that can be found just inside the Kent Street entrance.

Address (Physical and Mailing):

107 N. Kent St., 3rd Floor
Winchester, VA 22601

Phone Number:

(540) 665-5688

Fax Numbers:

Eligibility (540) 665-5664
Services (540) 535-2146

Hours of Operation:

Monday - Friday, 8:30 am - 4:30 pm

ABIERTO: de lunes a viernes de 8:30 am-4:30 pm

Tamara Green, Director

(540) 665-5688 ext. 109
Tamara.Green@fcva.us

Linda Gibson, Assistant Director

(540) 665-5688 ext. 125
Linda.Gibson@fcva.us